At Azora International, we want you to love every purchase. If for any reason you're not completely satisfied, we're here to help. Please read our return policy below carefully.
### Return Eligibility
We accept returns within **30 days** of the delivery date. To be eligible for a return, your item must:
- Be unworn, unwashed, and in the same condition you received it
- Have all original tags attached
- Be in the original packaging
- Not be a final sale item (marked "Final Sale" or "Under $5" clearance items)
- Not be underwear, swimwear, or intimate apparel (for hygiene reasons)
Items that do not meet these criteria will not be accepted for return and may be sent back to you at your expense.
### How to Return an Item
1. **Contact us** at support@azorainternational.store with your order number and reason for return.
2. We will provide you with a return authorization (RA) number and return shipping instructions.
3. Pack the item securely in its original packaging with the RA number clearly marked on the outside.
4. Ship the item to the address provided in your return authorization email.
5. Once we receive and inspect the item, we will process your refund or exchange.
**Please do not return items without an RA number.** Packages without an RA number may be refused or delayed.
### Return Shipping
- **Return shipping costs are the responsibility of the customer**, unless the item arrived damaged, defective, or was sent in error.
- We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
- Original shipping charges are non-refundable unless the return is due to our error.
### Refunds
- Once we receive and inspect your returned item, we will process your refund within **5–7 business days**.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow additional time for your bank or credit card company to process the refund (typically 3–10 business days).
- If you paid using a gift card or store credit, the refund will be issued as store credit.
### Exchanges
We offer exchanges for items of equal value. To exchange an item:
1. Follow the return process above and select "exchange" as your reason.
2. Include the item name, size, and color you would like to receive in exchange.
3. If the exchanged item is out of stock, we will issue a store credit instead.
4. You are responsible for return shipping costs, and we will cover the shipping cost for the replacement item.
### Damaged or Defective Items
If your item arrives damaged or defective, please contact us within **7 days** of delivery with:
- Your order number
- Photos of the damaged/defective item
- A description of the issue
We will provide a prepaid return label and offer a replacement or full refund, including original shipping costs.
### Wrong Item Shipped
If you receive an item that you did not order, please contact us within **7 days** of delivery. We will arrange for the correct item to be shipped and provide a prepaid label for the return of the incorrect item at no cost to you.
### Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Items marked "Final Sale"
- Items in the "Under $5" clearance section
- Underwear, swimwear, and intimate apparel
- Items purchased during special promotional events (if marked as final sale)
Please check the product page carefully before purchasing final sale items.
### Wholesale Returns
Wholesale orders have separate return terms. Please refer to your wholesale agreement or contact your wholesale representative for details.
### Contact Us
For return inquiries or to initiate a return:
- Email: support@azorainternational.store
- Phone: (213) 980-4079
- Address: 7715 166th St, Fresh Meadows, NY 11366-1305