Thank you for shopping with Azora International. Please review our shipping policy below for information on order processing, delivery times, and shipping rates.
### Order Processing Time
- All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
- Orders placed after 2:00 PM EST will begin processing the next business day.
- During sales, holidays, or peak seasons, processing may take up to 5 business days.
- You will receive a shipping confirmation email with a tracking number once your order has shipped.
### Domestic Shipping (United States)
We offer the following shipping options within the United States:
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | Free on orders over $75 |
| Standard Shipping | 5–7 business days | $6.95 on orders under $75 |
| Expedited Shipping | 2–3 business days | $14.95 |
| Overnight Shipping | 1 business day | $24.95 |
- Delivery times are estimates and begin from the date of shipment, not the date of order.
- We ship to all 50 states, including PO Boxes and APO/FPO addresses (standard shipping only).
- Orders shipping to PO Boxes may require additional delivery time.
### International Shipping
We currently ship to select international destinations. International shipping rates and delivery times vary by destination and will be calculated at checkout.
- **Estimated delivery**: 7–21 business days, depending on destination and customs processing.
- **Customs, duties, and taxes**: International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
- We are not responsible for delays caused by customs processing.
- Please check with your local customs office for information on potential fees before placing an international order.
### Wholesale Orders
Wholesale orders have separate shipping terms. Processing and delivery times for wholesale orders may differ from retail orders and will be communicated at the time of order placement.
### Order Tracking
Once your order ships, you will receive an email with a tracking number. You can use this number to monitor your shipment's progress. If you have not received your tracking number within 5 business days of placing your order, please contact us at support@azorainternational.store.
### Shipping Delays
While we make every effort to deliver your order on time, occasional delays may occur due to:
- Weather conditions or natural disasters
- Carrier delays or routing issues
- Customs processing (international orders)
- Incorrect or incomplete shipping addresses
- Holidays or peak shipping seasons
Azora International is not responsible for delays beyond our control. If your order is significantly delayed, please contact us and we will assist you in tracking it down.
### Lost or Stolen Packages
- If your tracking shows "delivered" but you have not received your package, please check with neighbors, your building's front desk, or your local post office first.
- If the package cannot be located within 5 business days of the delivery date, please contact us. We will file a claim with the carrier on your behalf.
- Claims for lost packages must be filed within 30 days of the estimated delivery date.
- We are not responsible for packages stolen after delivery to the address provided.
### Incorrect Address
Please double-check your shipping address before completing your order. If you provide an incorrect or incomplete address and the package is returned to us, you will be responsible for additional shipping charges to resend the order. Contact us immediately at support@azorainternational.store if you need to correct an address before your order ships.
### Contact Us
For shipping inquiries, please reach out:
- Email: support@azorainternational.store
- Phone: (213) 980-4079
- Address: 7715 166th St, Fresh Meadows, NY 11366-1305